At one of my customer accounts we were experiencing an issue in one of the customer’s sites.
Here is the scenario of the problem.
1. We Tested Authentication with the AD service account setup for Actifio. Authentication failed, even though we knew we had the right login & details. We also ensured we were using the correct syntax DOMAIN\Username to login.
2. Login to the remote vCenter from customers Desktop (which points to a site domain controller in the local site) as the Actifio AD service account. Authentication Works fine, and vCenter is opened and objects displayed.
3. Test creating a snapshot and creating a new VM from vCenter. All works !
4. Test Authentication in Actifio with the AD service account. Auth failed again.
But why ? We know we have the correct details, and it can login via vCenter using the same API calls Actifio would make to login.
So, my process of elimination…